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Shipping - Please read before ordering

Local Pick-up or Delivery (Hong Kong)

We offer store pick-up and courier service via S.F. Express, with estimated delivery times of 2-3 business days.

If you need to change the shipping address or redirect a parcel to a new address AFTER your parcel has been dispatched, an additional fee will be charged by SF Express on delivery (out of our control) so please make sure you enter your shipping details and contact correctly.

International Shipping

We offer registered mail and courier service, with estimated shipping times of 8 -15 business days (varies by country). Shipping costs vary depending on the destination and shipping method selected.

Please be mindful that due to changing restrictions, shipping rates and times may be affected.

Return Policy

Return Cost

Customers are responsible for the cost of return shipping unless the item was received damaged or defective.

30 Days to Return

Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange.

Returns and Exchanges

We accept returns for items that meet the following criteria:
- The item is in its original condition and packing
- The item has not been used, worn, or altered
- The item was purchased directly from our website or store

Exchanges are subject to availability and must be of equal or lesser value than the original item purchased. If the requested exchange item is of greater value, the customer will be responsible for paying the difference.

Process

To initiate a return, customers should contact our customer service team (info@zen-sonix.com) to obtain a return authorization number.

Hong Kong

The customer can take the item back to us directly or send it to us with the return authorization number clearly marked on the package.

Outside Hong Kong

The customer must ship the item back to us with the return authorization number clearly marked on the package.

Once the item has been received and inspected, a refund will be issued or an exchange will be processed.

Exceptions

The following items are not eligible for returns:

  • Gift cards

  • Final sale items

  • Custom-made or personalized items

We reserve the right to refuse any returns that do not meet the above criteria or were not processed within the specified timeframe.